Shipping policy

Free tracked shipping on every order. No minimum.

Where we ship: all US states and Washington, DC. We don't currently ship to US territories, APO/FPO addresses or outside the US.

How long it takes:

  • Processing: 1–3 business days (Monday–Friday).
  • Delivery: 4–7 business days after it ships.
  • Order to door: usually 5–10 business days.
  • You get a tracking link by email as soon as your order ships.

Christmas delivery:

  • Order by December 4 and it arrives by December 18.
  • Orders placed December 5–7 usually arrive by December 21, but we can't guarantee it before Christmas.
  • After December 7 we still ship, but delivery before December 25 isn't possible. The product page says this before you buy.

If your order is late: if it hasn't shipped within 3 business days, we email you a new date, and you can cancel for a full refund.

Lost parcels: if tracking hasn't moved for 7 days, email support@tinytreelight.com. We send a replacement or a full refund, your choice. You don't need to wait for a carrier claim.

Delivered but missing:

  • If tracking says delivered but you can't find it, first check with neighbours and around the building, and give it 2 days; parcels sometimes show as delivered early.
  • Then email us. We open a claim with the carrier and help you through it.
  • Porch-theft cover: if you added it at checkout ($3.99), we skip the claim and send a new one straight away. Full terms below.

Wrong address: please check your address at checkout. If a parcel comes back because of an address error, we reship it for the cost of postage.

Porch-theft cover ($3.99 per order)

What it adds: without it, if tracking says delivered and the parcel is missing, we open a claim with the carrier and help you through it. With it, we skip the claim and send a new order straight away.

How to claim:

  1. Wait 2 days after the "delivered" scan (parcels sometimes scan early) and check with neighbours.
  2. Email support@tinytreelight.com within 14 days of the delivered scan with your order number.
  3. We ship the same items again free, within 1–3 business days.

Limits:

  • One claim per order.
  • The address must be the one entered at checkout.
  • Lost parcels whose tracking stops moving are already covered for everyone, free, under this policy.