Refund policy

30-day money-back guarantee. If you're not happy with your light, email us within 30 days of delivery and we'll make it right.

How it works

  1. Email support@tinytreelight.com with your order number and a line on what went wrong. Please don't send anything back before we reply; we'll tell you exactly what to do.
  2. Damaged, faulty or wrong item: send a photo or a short video. We refund you or send a replacement, your choice, and you don't need to return anything.
  3. Changed your mind: we send return instructions. The light should be unused and in its box, and you pay the return postage. We refund the item price once the carrier scans the return.
  4. Refunds go back to your original payment method within 5–10 business days of approval. Your bank may take a few extra days to show them.

Add-ons:

  • The 1-year replacement plan and the porch-theft cover are refunded in full if you cancel before your order ships, or if you return the whole order.
  • Once they have been used (a replacement or a reshipment sent), they aren't refundable.

No restocking fees. No hidden conditions. What this page says is the whole policy.

Not covered: damage from misuse, and orders we can't match to an order number.

Questions: support@tinytreelight.com. We reply within 24 hours on business days.

1-year replacement ($5.99)

What it adds: our refund policy already covers the first 30 days for free. This plan covers days 31 to 365 after delivery.

What's covered: the light stops working or stops projecting under normal use: it doesn't light up, the rotation stops, or the LEDs fail.

Not covered: damage from misuse, water, crushing or cutting the garland, or using a charger over 5V. Normal fading of the garland colour is not a fault.

How to claim:

  1. Email support@tinytreelight.com with your order number and a short phone video of the light plugged in and not working.
  2. We reply within 1 business day and ship a new light free. You don't send the old one back.

Limits:

  • One replacement per covered light.
  • The plan covers the lights it was bought with (buy it on a 2-pack and it covers both).
  • It isn't transferable.
  • It's not insurance, and doesn't change your legal rights.